Refund policy

Warranty & Repairs

If your product is faulty, damaged, or not working and is covered under warranty, you can:

  • Lodge a return request below, or

  • Return the product directly to our store.

Warranty Coverage

  • Most products sold by Tunex come with a minimum 12-month manufacturer’s warranty from the date of purchase.

  • Some items may have extended warranty periods—check the manufacturer’s website for details.

Out-of-Warranty Repairs

If your product is no longer under warranty, we will:

  • Attempt to repair it in-house, or

  • Refer you to the manufacturer or an authorized service center.

Before Submitting a Return Request

To avoid unnecessary returns, we recommend:
✔ Reviewing the user manual to ensure correct usage.
✔ Checking our website for FAQs, downloads, and troubleshooting guides.

No-Fault Returns

If a returned product is tested and found to be fault-free, it will be sent back as-is, and an assessment fee may apply.

Website Use

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